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Last updated: June 29, 2026

Terms of Service

Effective date: June 29, 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you (and the organization you represent, "you") and Microfiber Technologies LLC ("Microfiber," "we," "us") governing your access to and use of the Microfiber applications, websites, and services (the "Service"). By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.

If you accept on behalf of an organization, you represent that you are authorized to bind it.

2. The Service

Microfiber is a private, compliance-first AI platform that lets you ingest your own documents and ask questions, receiving answers that are grounded in those documents, cited, and honest — the Service is designed to refuse rather than fabricate when an answer is not present in your documents. Features, tiers, and limits are described in the Service and any applicable order form or plan.

The Service is not a substitute for professional (including legal, tax, accounting, or financial) advice and does not provide such advice. You are responsible for reviewing and verifying all outputs before relying on them.

3. Accounts and Security

3.1 You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and API keys and for all activity under your account.

3.2 You must enable available security features (including multi-factor authentication) where required, and promptly notify us of any unauthorized use.

3.3 You are responsible for managing your own users' access within your organization.

4. Your Content and Our Use of It

4.1 You own your content. As between you and Microfiber, you retain all rights to the documents, prompts, and other content you submit ("Customer Data"). We claim no ownership.

4.2 We process it only to provide the Service. We process Customer Data solely to operate, maintain, secure, and support the Service, as described in the Data Processing Agreement (DPA), which is incorporated into these Terms.

4.3 We do not train on your content and do not retain it beyond what the Service requires. We will not use Customer Data to train, fine-tune, or improve any model, and we do not sell it or use it for advertising. (See the DPA for the full data-handling terms and custody tiers.)

4.4 Account/metadata vs. content. Account and usage metadata is handled under our Privacy Policy; your document content is handled under the DPA. The two are kept separate by design (our control-plane / data-plane boundary).

4.5 Optional web research and connected sources. The Service may offer optional features you can enable. Web Research answers certain general/public questions by sending a freshly-composed, identifier-stripped search query — never your documents, corpus, retrieved excerpts, or conversation — to a third-party public search provider. Connected Sources let you authorize read-only access to your own third-party systems (e.g., a mailbox) to answer questions in place. Both features are off by default and opt-in. Web Research results are third-party content that may be inaccurate or incomplete and are attributed to their source — verify before relying on them. A search query you cause to be sent reaches the search provider under that provider's own terms, which we do not control. The full data-handling rules for both features are in the DPA (§8.4–8.5).

5. Acceptable Use

You agree not to:

  • use the Service in violation of law or any third-party rights;
  • upload content you lack the rights or authorization to process;
  • connect, or authorize access to, any Connected Source you lack the rights or authorization to connect;
  • attempt to breach tenant isolation, access another customer's data, or probe, scan, or circumvent Service security;
  • reverse engineer, resell, or use the Service to build a competing product, except as permitted by law;
  • use the Service to generate unlawful, harmful, or infringing material; or
  • overload or disrupt the Service or its infrastructure.

We may suspend access for violations that pose a security or legal risk, with notice where practicable.

6. Plans, Fees, and Usage-Based Billing

6.1 Usage-based billing. Paid use of the Service is billed on usage. For each billing period you pay the greater of the applicable minimum or your accrued usage charges, calculated from your metered usage at the rates published at signup or in your plan. Any one-time onboarding/setup fee is as presented at purchase.

6.2 Metering. Usage is measured by our metering system, which is the record for billing. We meter counts (tokens, requests) and related metadata only — never the content of your prompts, responses, or documents. You can view your current usage and running charges in the app.

6.3 Rate changes. We may update published rates with reasonable notice (e.g., in-app or by email); changes apply prospectively to future billing periods, never retroactively. Continued use after the effective date is acceptance.

6.4 Payment and taxes. Fees are exclusive of taxes. Charges are processed by our payment provider; amounts are non-refundable except as expressly provided (e.g., SLA Service Credits). No free trial or self-serve plan is offered at this time; paid use is arranged via an order form.

6.5 Availability commitments, if any, are in the SLA.

7. Third-Party Sub-processors

We use a limited set of sub-processors to provide the Service. They are disclosed to customers and bound under the DPA. If you enable Web Research, the composed search query is additionally sent to a third-party public search provider — a public service, not a no-retention sub-processor — as disclosed in the DPA (§8.4).

8. Intellectual Property

The Service, software, and all related IP are owned by Microfiber and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your term, subject to these Terms. Feedback you provide may be used by us without obligation.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms. Your Customer Data is your Confidential Information and is further protected by the DPA.

10. Disclaimers

10.1 The Service is provided "as is" and "as available." Except as expressly stated in these Terms, the DPA, or the SLA, we disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) to the maximum extent permitted by law.

10.2 AI outputs may be incomplete or inaccurate. The Service's grounding and refusal behavior reduce, but do not eliminate, the risk of error. You must verify outputs before relying on them, especially for professional, regulatory, or financial decisions.

11. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, arising from the Service. Each party's aggregate liability is limited to the fees you paid in the 12 months before the claim.

These limits do not apply to: a party's breach of confidentiality, your breach of §5 (Acceptable Use), or either party's indemnification obligations — and nothing here limits liability that cannot be limited by law. (Data-protection liability is addressed in the DPA.)

12. Term and Termination

12.1 These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice; we may suspend or terminate immediately for security or legal risk.

12.2 On termination, your right to use the Service ends. We will return or delete Customer Data and provide a Certificate of Destruction per the DPA (§11).

13. Changes to the Service or Terms

We may update the Service and these Terms. For material changes we will provide reasonable notice (e.g., in the app or by email). Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.

14. Order of Precedence

If you have a signed Master Services Agreement (MSA) with us, that MSA controls and supersedes these Terms to the extent of any conflict. On data-protection matters, the DPA controls over both.

15. Governing Law; Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration, seated in Walton County, Florida, before a single arbitrator, administered by a recognized arbitration provider under its applicable commercial rules. Each party waives any right to bring or participate in a class, collective, consolidated, or representative action. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief for actual or threatened infringement, misappropriation, or breach of intellectual-property or confidentiality obligations in the state or federal courts located in Walton County, Florida, and both parties submit to the jurisdiction of those courts for that purpose and to enforce any arbitration award.

16. General

These Terms (with the DPA, SLA, Privacy Policy, and any order form) are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. Failure to enforce a provision is not a waiver.

17. Contact

Microfiber Technologies LLC · 80 S. Geronimo St., STE 1, Miramar Beach, FL 32550 · collin@microfiber.ai